This privacy policy sets out how Victoria Ward Cognitive Hypnotherapy and Coaching uses and protects any information that you give when you use this website or contact Victoria Ward Cognitive Hypnotherapy and Coaching via this website or email.

Victoria Ward Cognitive Hypnotherapy and Coaching is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy may be changed from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd May 2018.

Customer information is kept confidentially and securely. All data is stored in full compliance with the UK Data Protection Act 1998 and I am registered with the ICO (Information Commissioner’s Office)

Victoria Ward recognises that the lawful and correct treatment of personal information is fundamental to the achievement of her objectives. I therefore strive to ensure that my organisation treats personal information lawfully and correctly.

How was information collected

Information such as your name and email address is collected when you contacted Victoria Ward Cognitive Hypnotherapy and Coaching, signed up for my mailing list, signed up to receive products (free or purchased) through the website, or became a client of Victoria Ward.

What information is collected

You don’t need to provide any personal information to access our site.

However if you become a client of Victoria Ward Hypnotherapy I will store personal information to enable me to contact you either in relation to your treatment or appointment.

If you contact Victoria Ward requesting information about her services, your email will be stored on her system unless requested otherwise. You can request for your emails to be deleted by sending an email to

Whenever you request a page on this website through any browser, data such as:

  • your IP address
  • browser and version
  • operating system
  • time and date
  • the site from which you came

is stored in a log file and/or database. This information cannot be used to identify specific individuals, and is only used for:

  • Website and system administration
  • Research and development
  • Anonymous user analysis

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Please be aware that we are not responsible for the content or privacy practices of such other sites.


Those that sign up to join my mailing list or agree to be signed up, their names and email addresses will be stored using the automatic mailing system Mailchimp, which is fully compliant with GDPR regulations. Your details will never be sold or forwarded to any third party, and will only be used to send infrequent information, offers and marketing from Victoria Ward Hypnotherapy and Coaching. You can unsubscribe at any point from receiving these mailings using the ‘unsubscribe’ link at the bottom of the email.


This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

This policy is effective from the 9th June 2019. We reserve the right to change this policy from time to time in accordance with changes that are deemed necessary or relevant to our shared protection. By using this site you agree to be bound by the terms of this policy statement and any such revisions.

If you have any questions about this privacy policy, or the website overall, please email me or telephone 07813 251 152. Or contact me at

Victoria Ward
The Lexden Health Practice
10 Victoria Road


  1. These terms and conditions set out the terms and conditions between the customer (“you”), and Victoria Ward Coaching and Therapy (“us”, “we”), governing the use of our website and our downloadable digital products (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.
  2. When you agree to the terms and conditions at the time of purchase, you are agreeing to the terms and conditions of sale set out here.
  3. This contract is formed when you have agreed to the terms and conditions of sale at the point of purchase, we have received payment in full and the transaction has been fully completed by making available to you your digital product.
  4. We reserve the right to reject any order we receive.
  5. The products and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
  6. By purchasing any products from you warrant that you are 18-years of age or older.
  7. Victoria Ward Coaching and Therapy offers a range of services, including coaching packages, group programmes and digital products. These may all be purchased through the website
  8. These terms and conditions of sale set out the terms on which we supply any digital products via our site to you.
  9. Digital products include but are not limited to:
  • Downloads of audio products
  • Downloads of video products
  • Downloads of other materials and resources
  • Access to online programmes, including THRIVE and MINDSET MAGIC.
  1. Please read these terms and conditions of sale before ordering any digital products from Any queries must be made to us at before placing any order.
  2. By purchasing any products from you agree to the terms of storing, processing and using any personal data collected from you under the conditions laid out in out Privacy Policy.
  3. By purchasing any products from you warrant that you are 18-years of age or older.
  4. By purchasing products from you agree to use the products only for your own private, non-commercial use. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
  5. All products available for sale on are owned by Victoria Ward Coaching and Therapy. Purchasing products from this site grants you a non-exclusive, non-transferable licence to use the digital products for your own personal, non-commercial use.
  6. You are fully responsible for the storage and care of your digital product. Any loss, destruction or damage of the files will not be replaced. It is your responsibility to ensure that your hardware is compatible with our products.
  7. Digital products on are subject to availability.
  8. We reserve the right to change or remove any product or content without notice.
  9. You will be provided with access to your purchase as soon as possible. In most cases, this will be immediate access. This may not always be possible, and we reserve the right to delay access.
  10. Prices for products are liable to change at any time.
  11. You are responsible for any additional charges for downloading our products that may be applied by your internet service provider or mobile data provider.
  12. On purchasing a product you confirm that you are authorised to use the payment method you have chosen. If you purchase the product using PayPal, you confirm that you have the permission of or are the owner of the account.
  13. Any charges incurred should the issuer of your card or account fail are your liability.
  14. Any defects or technical problems with products purchased from this site must be reported to within 30 days of purchase.
  15. REFUNDS: You have the right to cancel and obtain a full refund within 14 working days of purchasing a product from This is in accordance with Distance Selling Regulations. This right is forfeited if you have downloaded the product, requested and been accepted to join any social media groups offered as part of the product’s purchase, or accessed or used any supporting materials provided to you. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back.
  16. We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
  17. To the extent permitted by law, you agree to hold harmless, indemnify and defend Victoria Ward Coaching and Therapy from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Victoria Ward Coaching and Therapy directly or indirectly by reason of any act or omission that the you commit in breach of these terms and conditions and the obligations and warranties contained in them.